Shipping & Policies
about us ໒꒰ྀི ˃ ᵕ ˂ ꒱ྀི১ ⋆𐙚₊˚⊹
˚₊ ෆ ‧𓈒 dimples.ph is a passion project to combine the artistic efforts of two sisters and share our creations with likeminded souls. each piece is carefully handcrafted with patience and love, made especially to bring you joy. thank you so much for supporting our artworks!
love, marnie & gaby (ෆ˙ᵕ˙ෆ)♡
@loafsie & @doedraws
also available at our partner stores:
love letter lounge (greenhills)
shop policies ૮꒰ྀི∩´ ᵕ `∩꒱ྀིა 𐙚₊˚⊹
𐙚 — our local payment options are: Gcash, Bank Transfer (BPI), and PayPal. kindly settle payment within the given timeframe (48 hours) otherwise your order may be cancelled and tagged as "bogus" :( if you need a bit of extra time, feel free to email us at dimplesmnl@gmail.com with your invoice number so we can better assist you! ♡
𐙚 — all sales are final once order is confirmed & payment is sent. we do not allow cancellations/refunds unless we have sent you the wrong item. if you have any issues regarding your order, kindly reach out to us at our email: dimplesmnl@gmail.com
𐙚 — order processing time may take up to 2-3 working days. we normally ship out onhand orders within a few days, but this may change due to unforeseen circumstances (health reasons, holidays, etc.). pre-order products will naturally take longer to ship, as they are made to order and may depend on availability of supplies. we greatly appreciate your patience as we prepare these for you ꒰ᐢ. .ᐢ꒱ ෆ
𐙚 — as we make and pack all of our designs in our studio, please understand there may be minor inconsistencies/imperfections due to the nature of the medium or natural human error. we try our best to ensure the durability of our items (such as making our stickers waterproof and using stainless steel materials for our accessories), but please do take care when handling them as this will ultimately prolong their lifespan ♡
shipping ໒꒰ྀིっ˕ -。꒱ྀི১ ⋆𐙚₊˚⊹
˚₊ ෆ ‧𓈒 for local orders, shipping will be via gogo express and we ship out three times a week. once shipped, please understand we are no longer in control of what may happen during transit and we will not be liable for any delays and damages during the delivery of your items. if permitted by the courier, we will provide tracking numbers when we can and we will notify you once your order has been shipped. estimated delivery time is 2-3 days within metro manila, and may take longer for provincial addresses. thank you so much for your patience! ♡
international orders:
due to time constraints & our schedule, we aren't able to provide worldwide shipping at this time. once we move to a bigger studio soon, we hope to relaunch our shop to cater to our international friends ໒꒰ྀི´ ˘ ` ꒱ྀིა ♡